When can I call?
Our normal business hours are Monday-Friday, between 8 a.m. and 9 p.m. Eastern Time.
After hours and during weekends, our on-call staff is available for assistance for
matters that cannot wait until normal business hours.
Is Health Proponent like an insurance company?
No. Health Proponent's program is NOT health insurance and is not a replacement
for healthcare coverage. Rather, our highly trained staff knows the ins and outs
of healthcare and insurance to help get you dependable answers as quickly as possible.
Will my information be kept private?
Yes. Health Proponent's staff is specially trained to follow careful protocols that
comply with all government privacy standards. Your medical and personal information
is fully protected and held confidential.
Can you help me with a large medical bill?
If your bill is over $400, our Medical Bill Saver team will work with your insurance
and doctors to try and reduce it. We can attempt to negotiate bills to help reduce
the balances that apply to deductibles and coinsurance.
Can a family member call Health Proponent?
Yes. Membership in Health Proponent entitles your eligible family members the full
use of the services and Online Health Tools.
Can Health Proponent find services for my elderly parent
who lives out of town?
Our Problem Solving service can help find adult daycare, assisted living, long-term
care and address other eldercare issues, such as Medicare, no matter where your
parent lives.
Can Health Proponent help find special services and coverage
for my disabled daughter?
We can help find resources for complex conditions. For instance, we can locate specialists,
medical institutions and clinical trials; schedule appointments; and help transfer
records. We can also find in-home care, help you apply for coverage for special
treatments and secure the appropriate referrals.
What does the Health Proponent membership fee cover?
The annual membership fee covers the Health Proponent services for every eligible
member of the family. This includes the Medical Bill Saver service for negotiating
fees on bills over $400, as well as access to the Online Health Tools. Our Problem
Solving service is charged on a per person basis.